IT Manager 2025 Full Time

Job Summary..

Key Duties and Responsibilities

Analyses information and evaluates results to choose the best solution and solve problems.

Inspects and ensures the maintenance of the IT equipment or the IT environment.

Ensures that computer and network operations are monitored at the property

Ensure backup/recovery functions are performed on scheduled basis

Manages IT activities to ensure the property infrastructure and applications systems are functional at all times

Follows brand standards for system make, model, configuration as well as for processes

Maintain inventories of hardware, software, software licenses, vendors

Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk.

These systems include (but are not limited to):

1. PMS
2. POS
3. Finance systems
4. File system
5. SPA / Golf / Retail
6. PBX
7. CCTV

• Sets up new laptops / desktops / servers as per standards and ensures it is maintained
• Provides Internet support and maintenance to both guests and colleagues
• Provides or manages IT related training
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Performs an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements
• Undertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification
• Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation
• Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner

Skills, Experience & Educational Requirements..

• Previous experience as an IT professional is required
• Degree or Diploma /Accreditation in IT or related field from a recognized institute is preferred
• Previous experience working in the hospitality industry is preferred
• Proven time management & project management skills
• Good communication and internal/external customer service skills
• A team player
• Ability to work autonomously and to manage their own workload effectively
• Fluency in English (both written and verbal) is essential
• Ability to work under pressure
• Flexible approach to working hours and the ability to respond to urgent service issues and outages
• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong positive team leadership and guest interaction skills
• Enthusiastic, driven, and self-motivated

Strong technical background, with specific requirements as follows:

Detailed knowledge of operating systems including current versions of Windows server and desktop OS

Knowledge in the management & operations of PMS (Opera Cloud/On-prem), POS, PABX/Voicemail/Call Accounting, SPA system, Sales & Catering preferred

Telecommunications knowledge and experience, including VOIP and videoconferencing

Network architecture and systems design knowledge and experience, including VMWare and Wireless infrastructure, IPTV and VLAN

Patching through SCCM or equivalent patch management

Certification or equivalent experience in one or more of the following: MCSE, CCNA, CCNP

Familiarity with Audio/Visual systems and operations..