Technical Jobs Full Time

FIELD SUPPORT TECHNICIAN

Duties and Responsibilities:

• Provides Information Technology services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.

• Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment..

• Performs capacity planning and analysis for new and currently installed networks.

• Installs and modifies network hardware and software as required.

• Installs and modifies desktop computing hardware and software as required.

• Implements new networks from design through post installation stages including cable plants, installation, and testing.

• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.

• Performs troubleshooting and repair of down or malfunctioning networks and equipment.

• Assists in performing ongoing optimization of networks and desktop computing systems in the region.

• Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers, and provides support for Distribution Center conveyor equipment.

• Acts as Code I point of contact in the field for store, hospitality, and distribution center management.

• Provides oral and written reports to regional lead technician and Field Support Supervisor.

• Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.

• Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

Must possess valid driver’s license.

Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:

1. Education (at least one of the following):
Bachelor Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix 4)
CNSSI/NTSSI 4015 – Systems Certifiers / 4016 – Risks Analysts

Or

i. 14AA – Common Submarine Radio Room (CSRR) Maintenance Technician
ii. 14BH – SSN 774 and SSGN 726 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
iii. 14CM – SSN Radio Frequency (RF) Equipment Technician
iv. 14HH – SSN 21 and SSN 688 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
v. CYBR1005 Security Essentials
vi. NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician

Qualified candidates must be U.S. Citizens.

GENERAL EXPERIENCE:   Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.

OR

SUBSTITUTION OF EXPERIENCE FOR EDUCATION:   One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor’s degree in business/information system discipline for 3 years of general experience.

Technical Certification:

MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680.

Certification must be valid (not expired) as defined by the policy of the certification issuer.
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment.